Services
Patient Appointments
Family Medicine Appointments
Central Appointments:
DSN: 315-262-4175
Within Japan: 046-407-4175
Monday, Tuesday, Wednesday & Friday: 7:00 a.m. – 12 p.m. & 1 p.m. – 4:00 p.m.
Thursday: 7 a.m. – 12 p.m.
*Closed on federal holidays and selected training holidays.
Physical Exam Appointments/ PHA
Central Appointment Line
(Telephone Consultation, Medical Advice, Medical Refills, and PHA Appointments):
DSN: 315-262-4175
Within Japan: 046-407-4175
Monday, Tuesday, Wednesday & Friday: 7:00 a.m. – 12 p.m. & 1 p.m. – 4:00 p.m.
Thursday: 7:00 a.m. – 12 p.m.
*Closed on federal holidays and selected training holidays.
Behavioral Health Appointments
Behavioral Health Service:
DSN: 315-263-4610
Within Japan: 046-407-4610
Monday, Tuesday, Wednesday & Friday: 7:30 a.m. – 12 p.m. & 1 p.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 12 p.m.
*Closed on federal holidays and selected training holidays.
Other Appointments
Dental Clinic:
DSN: 315-263-4603
Within Japan: 046-407-4603
Public Health/Occupational Health:
DSN: 315-263-5050
Within Japan: 046-407-5050
U.S. Naval Hospital, Yokosuka Naval Base:
DSN: 315-243-5352
Within Japan: 046-816-5352
374th Medical Group, Yokota Air Base:
DSN: 315-225-8864
Within Japan: 042-552-2510
Branch Medical Clinic, Naval Air Facility Atsugi:
DSN: 315-264-3958
Within Japan: 046-763-3958
PCMH - Family Medicine
Family Medicine Number
DSN: 315-263-8170
Within Japan: 046-407-8170
Hours
Monday, Tuesday, Wednesday & Friday: 7:30 a.m. – 11:30 a.m. & 12:30 p.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 11:30 a.m.
BG Sams U.S. Army Health Clinic –
Introduces a new model of Patient Centered System of Health
INSPIRATION – How healthcare should be
The Patient Centered Medical Home is a new model of healthcare being adopted across Military Healthcare and by leading civilian healthcare systems. Each patient partners with a team of healthcare providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan. That healthcare team works with each patient over time to take care of health issues as they arise, ensure delivery of prevention screening and services, manage chronic conditions, and promote a spirit of health, wellness and trust. At its heart, the Patient Centered Medical Home is healthcare the way it should be – easy to access, patient-centered, team based and quality focused.
QUALITY, SERVICE AND ACCESS
Patient Centered Medical Homes increase access to primary care, expand the definition of healthcare quality and reinvigorate our commitment to customer service.
QUALITY
In the Patient Centered Medical Home, the healthcare team develops a comprehensive care plan as soon as the patient enrolls and then proactively engages the patient as a partner in care. This focus on comprehensive, proactive care, team communication, and coordination of care advances our commitment to patient safety and healthcare quality.
SERVICE
The Patient Centered Medical Home is committed to a higher level of customer service. That higher level of customer service starts with same day service, giving you access to care when you need it.
ACCESS
The face-to face encounter builds trust, improves communication, and lays the groundwork for providing continuous care by your personal healthcare team. In addition, both patients and the healthcare team can take advantage of telephone and web-based communication to follow-up on health issues and concerns, share and update information, and coordinate care delivery.
A COMMON EXPERIENCE OF CARE – From location to location
Military Families are unique. Every few years we uproot, move to an unfamiliar location, make new ties, and learn how to navigate a new healthcare system. Army Medical Homes are designed to deliver a common experience of care that makes navigation of our healthcare system easier and more consistent as you move with the Army.
Pharmacy
Pharmacy hours:
Monday, Tuesday, Wednesday & Friday: 8:30 a.m. – 12:30 p.m. & 1:30 p.m. – 5 p.m.
Thursday: 8 a.m. – 12 p.m.
*Closed on federal holidays and selected training holidays.
Automated Prescription Refill Line:
Prescription refills will be available for pickup at the Camp Zama Pharmacy the next duty day.
DSN: 315-243-4689
Within Japan: 046-816-4689
From U.S.: 011-81-46-816-4689
Contact Information:
DSN: 315-263-4495
Within Japan: 046-407-4495
From U.S.: 011-81-46-407-4495
Tricare OTC Medications
Tricare beneficiaries are eligible for Self-Care over-the-counter (OTC) medication program. The list of OTC medications is available at the pharmacy.
Laboratory
Hours of operation:
Monday, Tuesday, Wednesday & Friday: 7:30 a.m. – 12 p.m. & 1 p.m. – 4:00 p.m.
Thursday: 7:30 a.m. –12 p.m.
*Closed on federal holidays and selected training holidays.
Contact Information:
DSN: 315-263-4775
Within Japan: 046-407-4775
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Optometry Clinic
Optometry hours:
Monday, Tuesday, Wednesday & Friday: 7:30 a.m. – 12 p.m. & 1 p.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 12 p.m.
Appointments:
DSN: 315-262-4240
Within Japan: 046-407-4240
Contact Staff:
DSN: 315-263-4240
Within Japan: 046-407-4240
Readiness & Immunizations
Hours of operation:
- Monday, Tuesday, Wednesday & Friday: 8:00 a.m. – 11:15 a.m. & 1 p.m. – 4:15 p.m.
- Thursday: 8:00 a.m. – 11:15 a.m.
*Closed on federal holidays and selected training holidays.
Contact Information:
Readiness
DSN: 315-263-4128
Within Japan: 046-407-4128
Immunizations
DSN: 315-263-4838
Within Japan: 046-407-4838
Physical Therapy
Hours of operation:
- Monday, Tuesday, Wednesday & Friday: 8:00 a.m. – 12 p.m. & 1 p.m. – 4:30 p.m.
- Thursday: 8:00 a.m. – 12 p.m.
*Closed on federal holidays and selected training holidays.
Contact Information:
DSN: 315-263-8195
Within: 046-407-8195
Patient Administration/Billing
Outpatient Records
DSN: 315-263-3455
Within Japan: 046-407-3455
The Outpatient Records Department is, most often, a patient's first stop when accessing care at BG Crawford F. Sams U.S. Army Health Clinic. This department specializes in a multitude of medical records management processes. Services available include:
Patient Registration - The Outpatient Records Department will verify eligibility for care by checking your ID card's expiration date and conducting an automated DEERS verification. Upon verification, you will then be registered into the Composite Health Care System (CHCS). Having current personal data on you and your family members is a critical element to providing you updates on healthcare programs or for enabling providers to contact you with test results or follow-up evaluations.
Release of Information - All releases or transmittals of medical records, information, medical statements, and preparation of copies of these documents are provided through the Outpatient Records Department. Due to the large volume of requests, customers requesting duplication of their medical records should submit their request in writing no less than thirty days in advance.
Patient Transportation
DSN: 315-263-3760
Within Japan: 046-407-3760
Transportation is available for the purpose of consultation and/or treatment of a condition beyond the capabilities of BG Crawford F. Sams US Army Health Clinic.
Ground Transport - Patients requiring transportation to Yokota Air Base's 374th Medical Group or the U.S. Naval Hospital @ Yokosuka must contact the Patient Movement Coordinator at least 48 hours in advance.
Air Evacuation - Receiving, evacuating, and transferring patients to other military treatment facilities outside of Japan is the most important patient accountability function that we provide. Patients who require air evacuation to Okinawa, Hawaii, or CONUS must coordinate with their Primary Care Manager.
TRICARE Service Center
DSN: 315-263-8205 (Enrollment)
Within Japan: 046-407-8205 (Enrollment)
DSN: 315-263-8197 (HBA)
Within Japan: 046-407-8197 (HBA)
Our TRICARE Service Center is staffed with trained personnel who are prepared to help you understand the TRICARE program. Available services include:
TRICARE Enrollment/Disenrollment - Eligible beneficiaries may elect to enroll in TRICARE Prime, Standard, or PLUS. Contact our Health Benefits Advisor for more information.
See http://www.tricare.mil/ for more information.
Uniform Billing Office
MEDDAC-J Uniform Billing Office
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Behavioral Health Service
Behavioral Health Service (BHS) provides the Camp Zama community and surrounding area with a variety of general behavioral health and clinical Family Advocacy Program treatments for well-being. Active duty personnel, retirees, Department of Defense employees, Department of the Army civilians, contractors, and their family members are treated with dignity and integrity. Service will include, but is not limited to individual, marital, family or group counseling.
As a result of COVID-19, virtual health is offered to facilitate access to BHS. Face-to-face treatment is restricted to only those with emergent risks. Additionally, Tele-behavioral health (TBH) psychiatry service from Tripler Army Medical Center, provides intakes and follow-ups.
Prevent Suicide
Virtual Appointments (delivered via Adobe Connect):
DSN: 315-263-4610
Within Japan: 046-407-4610
From the U.S.: 011-81-46-407-4610
In-Person Emergent BHS:
Duty day: Patients will receive COVID-19 screening. If cleared, a F2F encounter will be conducted with a provider.
24 hour on-call service: For after-hour emergent care patients/units contact Military Police Desk at 263-3002 or Emergency Services at 263-2911
Location:
Building 534, Resiliency & Restoration Center, Camp Zama
Hours:
Monday, Tuesday, Wednesday & Friday: 7:30 a.m. – 12 p.m. & 1 p.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 12 p.m.
Radiology
Hours of operation:
- Monday, Tuesday, Wednesday & Friday: 8:00 a.m. – 11:30 a.m. & 1 p.m. – 4:30 p.m.
- Thursday: 8:00 a.m. – 11:30 a.m.
*Closed on federal holidays and selected training holidays.
Contact Information:
DSN: 315-263-4375
Within Japan: 046-407-4375
Department of Public Health
Directly supports all USARJ personnel providing preventive medicine services to all Soldiers, Department of the Army civilians, and their family members in Japan. We provide technical services in community health nursing, environmental health, health promotion, industrial hygiene, and occupational health to promote the health and wellness of our population.
Public Health Health Nursing
DSN: 315-263-3697
Within Japan: 046-407-3697
Disease Intervention Specialists – Communicable disease education; Outreach, prevention & mitigation of communicable, zoonotic, vector, water and foodborne illnesses; Surveillance and reporting; Epidemiologic services; Outbreak response; Public health (nursing) case management (e.g. HIV, LTBI, STI, zoonotic/vector borne illnesses); travel medicine. Deployment Readiness – Force health protection planning; Medical health threat assessments; Medical threat briefings. Community-Focused Health – Mass immunization planning and execution; Community health assessments; Community health improvement planning; Health promotion/ primary prevention. Public Health Emergency Response – Emerging epidemic/pandemic preparedness and response. Health Consultant to Child & Youth Services – Health and sanitation inspections; staff training; children with special health needs accommodation consulting.
Environmental Health
DSN: 315-263-2004/8496
Within Japan: 046-407-2004 / 8496
Conducts environmental surveillance (includes drinking water, food service facilities, radiological monitoring, seasonal heat stress index, hazardous materials, mosquito surveillance and more) and provides training in the areas of food handlers certification, field sanitation team, and others upon request.
Army Wellness Center
DSN: 315-263-4073
Within Japan: 046-407-4073
Programs include tobacco cessation, civilian fitness program, wellness education classes, Mindful Meditation, running clinics and more.
Industrial Hygiene
DSN: 315-263-5220
Within Japan: 046-407-5220
Conducts occupational hazards surveillance, to include chemical, physical and biological hazards; performs special surveys, such as ventilation, indoor air quality, mold, noise, heat stress monitoring, and building plans review. Provides unit employee training on personal protective equipment, respiratory protection, and ergonomics.
Occupational Health
DSN: 315-263-3691
Within Japan: 046-407-3691
Responsible for enrolling and monitoring Active Duty and civilians in medical surveillance programs associated with occupational hazards. Providing hearing conservation and readiness, occupational health work site visits, education, and training with goals to prevent workplace injury and illness. Facilitate employment physicals, annual health screenings for childcare workers and OSHA medical exams.
Public Health
DSN: 315-263-5050
Within Japan: 046-407-5050
Monday, Tuesday, Wednesday & Friday: 8:00 a.m. – 11:30 a.m. & 12:30 p.m. – 4:30 p.m.
Thursday: 8:00 a.m. – 11:30 a.m.
*Closed on federal holidays and selected training holidays.
Location
Bldg. 704,
Exceptional Family Member Program (EFMP)
Location:
Bldg. 704, Room 184
Hours:
Monday – Wednesday & Friday: 8 a.m. -11:30 a.m. & 12:30 p.m. – 4 p.m.
Thursday: 8 a.m. – 11:30 a.m.
Contact Staff:
DSN: 315-263-8643
Within Japan: 046-407-8643
From the U.S.: 011-81-46-407-8643
Email:
Exceptional Family Member Program - Camp Zama
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Exceptional Family Member Program - Okinawa
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Additional Information:
For more information on the Exceptional Family Member Program - http://efmp.amedd.army.mil/
Sports Clearance
Sports Clearance Pre-Participation Form (Jan 10)
Sports History Pre-Participation Form (Jun 09)