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Services


Patient Appointments

Military Sick Call

Military sick call is by appointment only. Call the patient appointment line between 7 a.m. – 7:30 a.m., Monday – Friday, for priority sick call appointments.

DSN: 315-263-4175
Within Japan: 046-407-4175

Family Medicine Appointments

Central Appointments:
DSN: 315-263-4175
Within Japan: 046-407-4175

Monday, Tuesday & Friday: 7:30 a.m. – 11:30 a.m. & 12:45 p.m. – 4:30 p.m.
Wednesday: 7:30 a.m. – 11:30 a.m. & 12:45 p.m. – 3 p.m.
Thursday: 12:30 p.m. – 4:30 p.m.

*Closed on federal holidays and selected training holidays.

Physical Exam Appointments

Physical Exam Section:
DSN: 315-263-4838
Within Japan: 046-407-4838

Monday, Tuesday and Friday: 8:30 a.m. – 12 p.m. & 1 p.m. – 4 p.m.
Wednesday: 1 p.m. – 3 p.m.
Thursday: 1 p.m. – 4 p.m.

*Closed on federal holidays and selected training holidays.

Behavioral Health Appointments

Behavioral Health Service:
DSN: 315-263-4610
Within Japan: 046-407-4610

Monday, Wednesday & Friday: 7:30 a.m. - 11:30 a.m. & 12:30 p.m. - 4:30 p.m.
Tuesday, Thursday: 12:30 p.m. - 4:30 p.m.

*Closed on federal holidays and selected training holidays.

Other Appointments

Dental Clinic:
DSN: 315-263-4603
Within Japan: 046-407-4603

Preventive Medicine/Occupational Health:
DSN: 315-263-5050
Within Japan: 046-407-4603

U.S. Naval Hospital, Yokosuka Naval Base:
DSN: 315-243-5352
Within Japan: 046-816-5352

374th Medical Group, Yokota Air Base:
DSN: 315-225-8864
Within Japan: 042-507-6543

Branch Medical Clinic, Atsugi Naval Air Station:
DSN: 315-264-3958
Within Japan: 046-763-3958


PCMH - Family Medicine

Military sick call is by appointment only. Call the patient appointment line between 7 a.m. – 7:30 a.m., Monday – Friday, for priority sick call appointments.

PCMH Logo

DSN: 315-263-4175
Within Japan: 046-407-4175

Family Medicine Number

DSN: 315-263-4127
Within Japan: 046-407-4127

Hours

Monday, Tuesday & Friday: 7:30 a.m. – 11:30 a.m. & 12:45 p.m. – 4:30 p.m.
Wednesday: 7:30 a.m. – 11:30 a.m. & 12:45 p.m. – 3 p.m.
Thursday: 12:30 p.m. – 4:30 p.m.

BG Sams U.S. Army Health Clinic – Introduces a new model of Patient Centered System of Health

INSPIRATION – How healthcare should be

The Patient Centered Medical Home is a new model of healthcare being adopted across Military Healthcare and by leading civilian healthcare systems. Each patient partners with a team of healthcare providers – physicians, nurses, behavioral health professionals, pharmacists, and others – to develop a comprehensive, personal healthcare plan. That healthcare team works with each patient over time to take care of health issues as they arise, ensure delivery of prevention screening and services, manage chronic conditions, and promote a spirit of health, wellness and trust. At its heart, the Patient Centered Medical Home is healthcare the way it should be – easy to access, patient-centered, team based and quality focused.

QUALITY, SERVICE AND ACCESS

Patient Centered Medical Homes increase access to primary care, expand the definition of healthcare quality and reinvigorate our commitment to customer service.

QUALITY

In the Patient Centered Medical Home, the healthcare team develops a comprehensive care plan as soon as the patient enrolls and then proactively engages the patient as a partner in care. This focus on comprehensive, proactive care, team communication, and coordination of care advances our commitment to patient safety and healthcare quality.

SERVICE

The Patient Centered Medical Home is committed to a higher level of customer service. That higher level of customer service starts with same day service, giving you access to care when you need it.

ACCESS

The face-to face encounter builds trust, improves communication, and lays the groundwork for providing continuous care by your personal healthcare team. In addition, both patients and the healthcare team can take advantage of telephone and web-based communication to follow-up on health issues and concerns, share and update information, and coordinate care delivery.

A COMMON EXPERIENCE OF CARE – From location to location

Military Families are unique. Every few years we uproot, move to an unfamiliar location, make new ties, and learn how to navigate a new healthcare system. Army Medical Homes are designed to deliver a common experience of care that makes navigation of our healthcare system easier and more consistent as you move with the Army.


Pharmacy

Pharmacy hours:

Monday, Tuesday & Friday: 8 a.m. - 12 p.m. and 1:30 p.m. - 5 p.m.
Wednesday: 8 a.m. - 12 p.m. & 1:30 p.m. - 4 p.m.
Thursday: 1 p.m. - 5 p.m.

*Closed on federal holidays and selected training holidays.

Contact Information:

DSN: 315-263-4495
Within Japan: 046-407-4495
From U.S.: 011-81-46-407-4495

Automated Prescription Refill Line:

Prescription refills will be available for pickup at the Camp Zama Pharmacy the next duty day. DSN: 315-243-4689
Within Japan: 046-816-4689
From U.S.: 011-81-46-816-4689

Tricare OTC Medications

Tricare beneficiaries are eligible for Self-Care over-the-counter (OTC) medication program. The list of OTC medications is available at the pharmacy.


Laboratory

Hours of operation:

Monday - Wednesday & Friday: 7:30 a.m. - 4 p.m.
Thursday: 1 p.m. - 4 p.m.

*Closed on federal holidays and selected training holidays.

Contact Information:

DSN: 315-263-4775
Within Japan: 046-407-4775

Accredited By
link to College of American Pathologists

Optometry Clinic

Optometry hours:

Monday, Tuesday & Friday: 7:30 a.m. - 11:30 a.m. & 1 p.m. - 4 p.m.
Wednesday: 7:30 a.m. - 11:30 a.m. & 1 p.m. - 3 p.m.
Thursday: 12:30 p.m. - 4 p.m.

Appointments:

DSN: 315-263-4175
Within Japan: 046-407-4175

Contact Staff:

DSN: 315-263-4240
Within Japan: 046-407-4240

If you are a patient requesting advice for eye care, please call the Optometry desk at:

DSN: 315-263-4240
Within Japan: 046-407-4240


Immunizations

Hours of operation::

  • Monday - Wednesday & Friday: 8 a.m. - 11:30 a.m. & 1:30 p.m. - 4 p.m.
  • Thursday: 1 p.m. - 3 p.m.

*Closed on federal holidays and selected training holidays.

Contact Information::

DSN: 315-263-4028
Within Japan: 046-407-4028


Physical Therapy

Hours of operation:

  • Monday - Wednesday & Friday: 7:30 a.m. - 12 p.m. & 1 p.m. - 4 p.m.
  • Thursday: 1 p.m. - 4 p.m.

*Closed on federal holidays and selected training holidays.

Contact Information:

DSN: 315-263-8195
Within: 046-407-8195


Patient Administration/Billing

Outpatient Records

DSN: 315-263-3455
Within Japan: 046-407-3455

The Outpatient Records Department is, most often, a patient's first stop when accessing care at BG Crawford F. Sams US Army Health Clinic. This department specializes in a multitude of medical records management processes. Services available include:

Patient Registration - The Outpatient Records Department will verify eligibility for care by checking your ID card's expiration date and conducting an automated DEERS verification. Upon verification, you will then be registered into the Composite Health Care System (CHCS). Having current personal data on you and your family members is a critical element to providing you updates on healthcare programs or for enabling providers to contact you with test results or follow-up evaluations.

Release of Information - All releases or transmittals of medical records, information, medical statements, and preparation of copies of these documents are provided through the Outpatient Records Department. Due to the large volume of requests, customers requesting duplication of their medical records should submit their request in writing no less than thirty days in advance.

Patient Transportation

DSN: 315-263-3760
Within Japan: 046-407-3760

Transportation is available for the purpose of consultation and/or treatment of a condition beyond the capabilities of BG Crawford F. Sams US Army Health Clinic.

Ground Transport - Patients requiring transportation to Yokota Air Force Base's 374th Medical Group or the U.S. Naval Hospital @ Yokosuka must contact the Patient Movement Coordinator at least 48 hours in advance.

Air Evacuation - Receiving, evacuating, and transferring patients to other military treatment facilities outside of Japan is the most important patient accountability function that we provide. Patients who require air evacuation to Okinawa, Hawaii, or CONUS must coordinate with their Primary Care Manager.

TRICARE Service Center

DSN: 315-263-8205 (Enrollment)
Within Japan: 046-407-8205 (Enrollment)
DSN: 315-263-8197 (HBA)
Within Japan: 046-407-8197 (HBA)

Our TRICARE Service Center is staffed with trained personnel who are prepared to help you understand the TRICARE program. Available services include:

TRICARE Enrollment/Disenrollment - Eligible beneficiaries may elect to enroll in TRICARE Prime, Standard, or PLUS. Contact our Health Benefits Advisor for more information.

See http://www.tricare.mil/ for more information.

Uniform Billing Office

MEDDAC-J Uniform Billing Office


Behavioral Health Services

Behavioral Health Behavioral Health Services provides the Camp Zama, Japan, community and the surrounding area with a variety of general behavioral health and clinical Family Advocacy Program services that promotes premiere primary healthcare. Active duty personnel, retirees, Department of Defense employees, Department of the Army civilians, contractors and their family members are treated in a professional, therapeutic environment that assists people with making positive choices in their lives. Treatment services include, but are not limited to, individual, marital, family and group counseling, as well as specialized programs in stress management and family advocacy.

Behavioral Health Services also provides 24 hour on-call service by calling the Military Police Desk at 315-263-3002, chaplains’ office or health clinic at 315-263-4128.


Prevent Suicide


Appointments:

DSN: 315-263-4610
Within Japan: 046-407-4610
From the U.S.: 011-81-46-407-4610

Location:

Building 534, Resiliency & Restoration Center, Camp Zama

Hours:

Monday - Wednesday & Friday: 7:30 a.m. - 11:30 a.m. & 1 p.m. - 4:30 p.m.
Thursday: 1 p.m. - 4:30 p.m.


Radiology

Hours of operation:

  • Monday, Tuesday, Wednesday & Friday: 8 a.m. - 12 p.m. & 1:30 p.m. - 4:30 p.m.
  • Thursday: 1 p.m. - 3:30 p.m.

*Closed on federal holidays and selected training holidays.

Contact Information:

DSN: 315-263-4375
Within Japan: 046-407-4375


Installation Preventive Medicine Division

Directly supports the Camp Zama base cluster (Camp Zama, Sagamihara Housing Area, Sagami General Depot) and coordinates with other Services to ensure preventive medicine services are provided to all Soldiers, Department of the Army civilians, and their family members in Japan. We provide technical services in community health nursing, environmental health, health promotion, industrial hygiene, and occupational health to promote the health and wellness of our population.

Community Health Nurse

DSN: 315-263-8496
Within Japan: 046-407-8496

Responsible for child youth & school services health consultation, deployment force health protection, communicable disease intervention, travel medicine, pregnancy & postpartum physical training and education and training.

Environmental Health

DSN: 315-263-5889/3748
Within Japan: 046-407-5889 / 3748

Conducts environmental surveillance (includes drinking water, food service facilities, radiological monitoring, seasonal heat stress index, mosquito surveillance and more) and provides training in the areas of food service sanitation, field sanitation team, and others upon request.

Health Promotion

DSN: 315-263-2004
Within Japan: 046-407-2004

Programs include tobacco cessation, civilian fitness program, pregnancy postpartum physical training, wellness education classes, Mindful Meditation, running clinics and more.

Industrial Hygiene

DSN: 315-263-5220
Within Japan: 046-407-5220

Conducts occupational hazards surveillance, to include chemical, physical and biological hazards; performs special surveys, such as ventilation, indoor air quality, mold, noise, heat stress monitoring, and building plans review. Provides unit employee training on personal protective equipment and respiratory protection.

Occupational Health

DSN: 315-263-3691
Within Japan: 046-407-3691

Responsible for occupational work site visits (WSV), hearing conservation and readiness, reproductive hazards, medical surveillance, exposures, education and training, with goals to prevent injuries and illness.

Preventive Medicine

DSN: 315-263-5050
Within Japan: 046-407-5050
Monday - Wednesday & Friday: 7:30 a.m. - 4:30 p.m.
Thursday: 12:30 p.m. - 3 p.m.

Location

Bldg. 681
Bldg. 704, Community Health Nurse


Exceptional Family Member Program (EFMP)

EFMP Logo Location:
Bldg. 704, Rooms 183/184

Hours:
Monday – Wednesday & Friday: 8 a.m. -11:30 a.m. & 12:30 p.m. – 4 p.m.
Thursday: 12:30 p.m. – 4 p.m.

Contact Staff:
DSN: 315-263-8643/4121
Within Japan: 046-407-8643/4121 and 011-81-46-407-8643/4121
From the U.S.: 011-81-46-407-8643

FAX:
DSN: 315-263-5670
Within Japan: 046-407-5670
From the U.S.: 011-81-46-407-5670

Email:
Exceptional Family Member Program - Camp Zama
Click here to send email

Exceptional Family Member Program - Okinawa
Click here to send email

Additional Information:
For more information on the Exceptional Family Member Program - http://efmp.amedd.army.mil/


Patient Forms

Periodic Health Assessments(PHA) Instructions
Immunization Documentation Form

Sports Clearance

Sports Clearance Pre-Participation Form (Jan 10)
Sports History Pre-Participation Form (Jun 09)